328i Privacy Policy — Protecting Our Users’ Data
This document clearly explains how the 328i platform collects, uses, stores, and safeguards personal information of users in Malaysia. Your privacy is our top priority.
Effective date: January 1, 2026. This policy will be updated if there are significant changes.
1. Information We Collect
When you register and use the 328i platform, we collect various required information to provide safe and effective services. This collection is transparent and solely for the purposes stated in this policy.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and required identity information for identity verification (KYC). This data is used to confirm your identity and ensure you meet the platform’s minimum age requirements.
Device & Browser Information
We automatically receive technical information when you access the platform, including device type, operating system, browser type, IP address, time zone, and screen resolution. This data helps us optimize the user experience, especially for mobile users across Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect payment method details you use—such as bank name, last few account digits, or digital wallet holder’s name. We do not store credit card numbers or banking passwords directly on our servers.
Usage Data
We record platform usage patterns including pages visited, session duration, bets placed, games accessed, and account actions. This data helps us improve the platform and detect unusual activity.
-
Personal Information Name, email, phone number, date of birth, identity documents
-
Technical Data Device, browser, IP address, general location
-
Transaction Information MYR Payment Methods, Deposit & Withdrawal History
-
Activity Data Usage patterns, games accessed, session times
2. Purpose of Information Use
Processing registration, managing accounts, handling MYR deposits & withdrawals, and ensuring all platform functions run smoothly for Malaysian users.
Verifying user identity through KYC processes, detecting suspicious activities, preventing fraud, money laundering, and unauthorized account access.
Analyzing usage patterns to enhance interface design, mobile platform performance, and overall 328i user experience quality.
Sending important account-related notifications, responding to customer support inquiries, and communicating information about service changes.
Comply with applicable laws and regulations, including financial reporting and transaction record retention requirements.
Notify users about platform updates, policy changes, or important account-related information. Users can manage notification preferences in account settings.
3. Cookies & Tracking
The 328i platform uses cookies and similar tracking technologies to improve platform functionality and usability. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Essential Cookies: Required for basic platform functions such as login, session management, and account security. These cookies cannot be disabled.
- Performance Cookies: Collecting data on how users interact with the platform to help us identify and improve areas that need enhancement.
- Preference Cookies: Stores user preferences such as language settings and display options for a more personalized experience.
- Analytics Cookies: Used to understand overall platform usage patterns in aggregate without identifying individuals.
You can manage or block cookies through your browser settings, but this may affect some features of the 328i platform.
4. Data Storage & Security
User data security is a responsibility we take seriously. 328i implements multiple layers of protection to keep your information safe at all times.
- SSL/TLS encryption for all data communications between your device and our servers
- Password storage uses strong encrypted hashing methods — we do not keep passwords in plain text.
- Continuous monitoring of account activity to detect unauthorized access
- Strict internal access controls — only authorized staff can access user data
- Secure data backups and recovery procedures in case of technical disruptions
User data is retained only as long as needed for operational purposes and legal compliance. Once your account is closed, unnecessary data will be deleted following established procedures.
5. Information Sharing with Third Parties
328i does not sell, rent, or disclose users’ personal information to third parties for commercial marketing. However, there are limited situations where we must share certain information:
- Payment Service Providers: Necessary transaction information is shared with authorized payment providers to process MYR deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Game Providers: Basic game data is shared with registered third-party game providers to ensure proper game functionality.
- Legal Requirements: We may disclose information when required by court order, regulatory authorities, or applicable laws.
- Fraud Prevention: In cases of strong evidence of fraud or financial crime, we reserve the right to share relevant information with authorized authorities.
All third parties receiving 328i user data must comply with data protection standards equivalent to this policy.
6. User Rights, Policy Changes & Contact Us
Your Rights as a User
As a 328i platform user, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal information we hold about you.
- Correction Rights: Request correction of inaccurate or incomplete information in our records.
- Deletion Rights: Request deletion of your personal data, subject to our legal obligations to retain certain records.
- Right to Object: Objecting to the processing of your data for specific purposes such as marketing communications.
- Data Portability Rights: Request your data in a machine-readable format for transfer.
Policy Updates
328i reserves the right to update this Privacy Policy at any time. Any material changes will be notified within the platform. The latest version is always available on this page.
Contact Us
For any questions regarding your data privacy or to submit requests related to your rights, please contact our team via in-platform support or email:
Email: [email protected]
You may also refer to the page Frequently Asked Questions for more information on how we handle user data.
Your Privacy, Our Priority
328i is committed to protecting every Malaysian user’s personal data. Check our FAQ or log in to manage your account’s privacy settings.